These conditions explain the rights, obligations, and responsibilities of all parties to this Agreement. Where we use the word ‘you’ or ‘your’ it means the Customer: ‘we’, ‘us’ or ‘our’ means the Remover (Impress Removal Ltd). These terms and conditions can be varied or amended subject to prior written agreement. Your attention is drawn to Clauses 4, 9, 10, 11 and 12 which set out our liability to you for loss of or damage to goods and property.
1.1 Our quotation, unless otherwise stated, does not include customs duties and inspections or any other fees or taxes payable to government bodies. It does include us accepting liability for your goods, subject to clauses 2.2, 3.2, 5.2, 5.3 and the provisions of Clauses 4, 9, 10, 11 and 12.
1.2 We may change the price or make additional charges if circumstances are found to apply which have not been taken into account when preparing our quotation and confirmed by us in writing. These include:
1.3 In any such circumstances, adjusted charges will apply and become payable.
1.4 We offer our clients morning and afternoon slots for removal jobs. Morning slot is available from 9:00 am onwards whereas the afternoon slots from 3:00 pm. For smaller jobs we allocate only afternoon slots.
2.1 Unless agreed by us in writing, we will not:
2.2 Our staff are not authorized or qualified to carry out such work. We recommend that a properly qualified person is separately employed by you to carry out these services.
2.3 Due to safety reasons, our removals crew will not take off their shoes, while the removals job is being carried out. Should customers wish to prevent damage to their carpets/flooring, they must ensure that they lay down protective sheets of their own.
a) Electrical and gas appliances will not be unplugged by our staff.
b) Flammable liquids, such as petroleum based fluids or oil based paints shall not be permitted in our vehicles or stored.
c) Explosive items, such as gas cylinders shall not be permitted in our vehicles or stored.
2.3 Unless agreed we will deliver you packing materials one time free delivery. Rest any packing materials delivery charges will be £30.00 per delivery.
3.1 It will be your sole responsibility to:
3.2 Other than by reason of our negligence or breach of contract, we will not be liable for any loss or damage, costs or additional charges that may arise from failure to discharge these responsibilities.
3.3 Please make sure it is your sole responsibility to check the vehicles once it empty or once the crew finish their job.
3.4 It is advised to be present or represented throughout the collection and delivery of the removal.
3.5 Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error.
3.6 It is the sole responsibility of the customer to provide with the storage inventory list prior to moving into storage.
3.7 It is customer’s responsibility to inform in writing in case a chain contract is taking place and if there are any time restrictions empty the premises.
3.8 With the dismantling and re-assembly service, it is customer’s responsibility to provide the manuals, as we will not be held liable of unsuccessful dismantling or re-assembly of goods.
3.9 It is customer’s responsibility to request in writing additional insurance cover if required.
3.10 Extra insurance cover is required for items to be carried down by Hoist as the Hoist hire price does not cover damage to goods.
3.11 It is mandatory to declare the valuation of goods to be carried down by Hoist.
3.12 It is customer’s responsibility to provide or reserve parking on both ends, if we get penalty charges those will be added in final cost .also customer’s to pay for any pay and display, parking ticket issued tall/congestion charge(s).
3.13 It's the customer's responsibility to arrange a service lift or lift key to hold the doors open for loading and unloading purposes.
4.1 It is our responsibility to deliver your goods to you, or produce them for your collection, undamaged. By “undamaged” we mean in the same condition as they were in at the time when they were packed or otherwise made ready for transportation and/ or storage.
4.2 In the event that we have undertaken to pack the goods, or otherwise make them ready for transportation and/or storage, it is our responsibility to deliver them to you, or produce them for your collection, undamaged. Again, by “undamaged” we mean in the same condition as they were in immediately prior to being packed/ made ready for transportation or storage.
4.3 If we fail to discharge the responsibilities identified in clause 4.1 and 4.2, we will, subject to the provisions of clauses 9, 11 and 12, be liable under this agreement to compensate you for such failure.
4.4 We will not be liable to compensate you where clauses 2.2, 3.2, 5.2 and 5.3 apply unless loss or damage occurred as a result of negligence or breach of contract on our part.
4.5 If you do not provide us with a declaration of value of your goods, or if you do not require us to accept standard liability pursuant to clause 9.1 we will not be liable to you for failure to discharge the responsibilities identified in clause 4.1 and 4.2, unless that failure was caused by negligence or breach of contract on our part.
4.6 The amount of our liability under this clause shall be determined in accordance with clauses 9 and 11.
5.1 Unless previously agreed in writing by a director or other authorized company representative, the following items must not be submitted for removal or storage and will under no circumstances be moved or stored by us. The items listed under
5.2 If we do agree to remove such goods, we will not accept liability for loss or damage unless we are negligent or in breach of contract, in which case all these conditions will apply.
5.3 If you submit such goods without our knowledge we will not accept liability for loss or damage of such items. We will however make them available for your collection and if you do not collect them within a reasonable time we will apply for an appropriate court order to dispose of any such goods found in the consignment without notice. You will furthermore pay to us any charges, expenses, damages, legal costs or penalties incurred by us.
5.4 Customer must provide us list of items removal or for stored.
5.5 Flammable liquids, such as petroleum based fluids or oil based paints shall not be permitted in our vehicles or stored.
5.6 Explosive items, such as gas cylinders shall not be permitted in our vehicles or stored.
5.7 Goods we may not remove or carry if the height or length is higher than the vehicle and storage height.
5.8 Good we may not move like v heavy safe, piano etc. if there is stairs case involves, or our removal crew doesn’t have proper tools to move the items.
6.1 By entering into this Agreement, you guarantee that:
7.1 If you postpone or cancel this Agreement, we will charge you according to how much notice is given.
7.1.1 More than 7 days before the removal was due to start: No charge.
7.1.2 50% cancellation fee may be charged for cancellations that occur when giving less than 7 days’ notice.
7.1.3 75% cancellation fee may be charged for cancellations that occur when giving less than 3 days’ notice.
7.1.4 Less than 24 hours’ notice 100% cancellation fee may be charged for cancellations that occur when giving less than 7 days’ notice.
7.1.5 Any deposits paid toward booking a job are non-refundable in case of job cancellation.
7.1.6 You can change the moving date with 10 days’ notice in advance. Price may change depend on the date you are looking to move subject to slots availability.
Removal Payment must be paid before 2 PM on the day of removal job if unloading if after 2 PM.
8.1 Unless otherwise agreed by us in writing: Removal Payment must be paid before unload the vehicles.
8.1.1 Payment is required by cleared funds in advance of the removal or storage period.
8.1.2 You may not withhold any part of the agreed price even in the instance of a claim for loss or damage. Any claims will only be processed once full payment has been cleared in respect of the move.
8.1.3 In respect of storage prices, they can be changed anytime by a prior notification of 21 days.
8.1.4 Deposits paid toward booking a job are non-refundable in case of job cancellation.
8.1.5 To cancel a job 10 days’ notice period is required.
8.1.6 There is a charge of £ 80 per hour after the first 30 minutes (first 30 minutes are free of charge) wait where there is waiting involved during the move.
8.1.7 20% of the agreed price (minimum: £50) will be charged upon confirmation of booking; the remaining balance will have to be paid prior to departure from the moving from address. Payments can be made by bank transfer, cheque or cash.
a) Bank transfer: must be paid on the day before the day of the removal
b) The company has the right to take full payment at any time during the day of the move, but in any case must be paid after items are loaded onto the vehicle.
c) You can pay cash; we accept cash payment on the removal day.
8.2 Removal Payment must be paid before unload the vehicles.
a) If the customer is unable to pay for the service, on the day of the move, after the items have been loaded onto the vehicle(s), the items shall be taken to storage and shall only be released once payment has been made.
b) If items are taken to storage, due to non-payment, the customer shall be liable for the cost of storage.
c) If items are taken to storage, due to non-payment, the customer shall be liable for the re-delivery costs.
d) If items are taken to storage, due to non-payment, customer items shall not be released until full payment is received.
e) If items are taken to storage, due to non-payment, customer items shall be held for 28 days. If payment is not received during this time, Impress Removal reserves the right to auction the items and use the proceeds to cover the outstanding cost.
f) Interest on the overdue amount at the rate of 10% per month accruing on a daily basis.
8.4 All charges for storage services are payable in advance. All our charges must be paid in full in cleared funds before any goods are released from storage.
8.4.1 We review our storage charges periodically. You will be given 28 days’ notice in writing of any increases following which our revised rates as notified will apply.
8.4.2 On giving you 28 days’ notice we are entitled to require you to remove your goods from our custody and pay all money due to us. If you fail to pay all outstanding debts due to us we are entitled to sell or dispose of some or all of the goods without further notice. The cost of the sale or disposal will be charged to you. The net proceeds will be credited to your account and any eventual surplus will be paid to you without interest.
8.4.3 If your payments are up to date we will not end this contract except by giving you 3 calendar months’ notice in writing. If you wish to terminate your storage contract you should give at least 14 days’ notice. If we can release the goods earlier we will do so, provided your account is up to date.
9.1 Valuations and claim limitations for all liability.
9.2 The customer is liable for the first £250 for any claim. This excess applies to all claims unless agreed otherwise in writing. The customer is liable for the first £250 for any claim, for insurance values of £0 – £15,000, excess: £250 b) for insurance values of £15,000- £30,000, excess: £300 c) for insurance values of £30,000 +, excess: £600.
9.3 For goods destined to or received from a place outside the UK.
We will accept liability for loss or damage
(a) Arising from our negligence or breach of contract whilst the goods are in our physical possession,
(b) Whilst the goods are in the possession of others if the loss or damage is established to have been caused by our failure to pack the goods to a reasonable standard where we have been contracted to pack the goods that are subject to the claim. In either circumstance clause 9.1 or 9.2 above will apply.
9.4 An Item is defined as :-
11.1 We will not be liable for loss of or damage to your goods as a result of fire or explosion howsoever that fire or explosion was caused, unless we have been negligent or in breach of contract.
11.2 Other than as a result of our negligence or breach of contract we will not be liable for any loss of, damage to, or failure to produce the following goods :-
11.3 Other than as a result of our negligence or breach of contract we will not be liable for any loss of, damage to, or failure to produce the goods if caused by any of the following circumstances:-
11.4 Restricted Access. We will not be liable for damages to items or property resulting from moving items involving restricted access.
11.5 No employee of ours shall be separately liable to you for any loss, damage, mis-delivery, errors or omissions under the terms of this Agreement.
11.6 Our liability will cease upon handing over goods from our warehouse or upon completion of delivery (see Clause 12.2 below).
11.7 Due to the uncertain circumstances (i.e. breakdown, accident) if we are unable to provide the vehicle promised during the survey or in booking confirmation we will not be held liable for it.
11.8 Damages to the property occur during the use of Hoist are not covered.
11.9 Denting, chipping and scratching caused while or during the move will not be covered.
11.10 If we cause damage to premises due to restricted access, we shall not be liable.
12.1 For goods which we deliver, you must notify us in writing of any visible loss, damage or failure to produce any goods at the time of delivery.
12.2 If you or your agent collects the goods, you must notify us in writing of any loss or damage at the time the goods are handed to you or your agent.
12.3 Notwithstanding clauses 9, 10 and 11 we will not be liable for any loss of or damage to the goods unless a claim is notified to us, or to our agent or the company carrying out the collection or delivery of the goods on our behalf, in writing as soon as such loss or damage is discovered (or with reasonable diligence ought to have been discovered) and in any event within seven (7) days of delivery of the goods by us.
12.4 The time limit for notifying us of your claim may be extended upon receipt of your written request provided such request is received within seven (7) days of delivery. Consent to such a request will not be unreasonably withheld.
12.5 The time limit of the claim settlement can be between 3-6months time depending on the claims.
12.6 In the event that items are damaged /missing, after informing Impress Removal, the customer must submit documentation in support of their claim. This documentation must reach us no later than 7 days after the completion of the job. If this documentation is not received within this duration, no claims/compensation shall be entertained.
12.7 We shall only be liable for damage to premises caused by our negligence. Any damages to premises must be noted on the delivery receipt and confirmed in writing to us within seven days unless you request a reasonable extension which we agree in writing.
12.8 We will not be liable for any loss or damage to any goods unless any claim for loss or damage is notified to us in writing WITHIN SEVEN DAYS (this is a requirement of insurers) of either their collection by you or delivery by us to their destination, unless you request a reasonable extension which we agree in writing.
13.1 Other than by reason of our negligence or breach of contract, we will not be liable for delays in transit.
13.2 If through no fault of ours we are unable to deliver your goods, we will take them into store. The Agreement will then be fulfilled and any additional service(s), including storage and delivery, will be at your expense.
14.1 We shall have a right to withhold and/or ultimately dispose of some or all of the goods until you have paid all our charges and any other payments due under this or any other Agreement. (See also Clause 23). These include any charges that we have paid out on your behalf. While we hold the goods you will be liable to pay all storage charges and other costs incurred by our withholding your goods and these terms and conditions shall continue to apply.
15.1 If there is a dispute arising from this agreement which cannot be resolved, subject to the agreement of both parties, either you or we may refer the dispute to an arbitrator appointed by the Chartered Institute of Arbitrators. The cost of any such arbitration will be at the discretion of the arbitrator. This does not prejudice your right to commence court proceedings.
16.1 We reserve the right to sub-contract some or all of the work.
16.2 If we sub-contract, then these conditions will still apply.
17.1 We have the right to choose the method and route by which to carry out the work.
17.2 Unless it has been specifically agreed otherwise in writing in our Quotation, other space/volume/capacity on our vehicles and/or the container may be utilized for consignments of other customers.
18.1 We will use our reasonable endeavors to provide you with up to date information to assist you with the import/export of your goods. Information on such matters as national or regional laws and regulations which are subject to change and interpretation at any time is provided in good faith and is based upon existing known circumstances. It is your responsibility to seek appropriate advice to verify the accuracy of any information provided.
19.1 This contract is subject to the law of the country in which the office of the company issuing this contract is situated.
20.1 If you send goods to be stored, you must provide an address for correspondence and notify us if it changes. All correspondence and notices will be considered to have been received by you seven days after sending it to your last address recorded by us.
20.2 If you do not provide an address or respond to our correspondence or notices, we may publish such notices in a public newspaper in the area to or from which the goods were removed. Such notice will be considered to have been received by you seven days after the publication date of the newspaper.
Note: If we are unable to contact you, we will charge you any costs incurred in establishing your whereabouts.
21.1 Where we produce a list of your goods (inventory) or a receipt and send it to you, it will be accepted as accurate unless you write to us within 10 days of the date of our sending, or a reasonable period agreed between us, notifying us of any errors or omissions.
22.1 If you require storage facilities you are obliged to provide a forwarding address and notify us in writing if it changes. All correspondence and notices will be deemed to have been received by you seven days after posting it to the last forwarding address recorded by us. 22.2 Where we provide an inventory of goods stored on your behalf it will be accepted as accurate unless you provide us with written notice of any errors or omissions within 14 days of our posting the inventory to you.
22.3 All charges for storage services are payable in advance. All our charges must be paid in full in cleared funds before any goods are released from storage.
22.4 We review our storage charges periodically. You will be given 28 days notice in writing of any increases following which our revised rates as notified will apply.
22.5 On giving you 28 days notice we are entitled to require you to remove your goods from our custody and pay all money due to us. If you fail to pay all outstanding debts due to us we are entitled to sell or dispose of some or all of the goods without further notice. The cost of the sale or disposal will be charged to you. The net proceeds will be credited to your account and any eventual surplus will be paid to you without interest.
22.6 If your payments are up to date we will not end this contract except by giving you 3 calendar months notice in writing. If you wish to terminate your storage contract you should give at least 14 days notice. If we can release the goods earlier we will do so, provided your account is up to date.
22.7 If you choose someone else to collect your goods from our storage facilities we are entitled to make a charge for handing them over. Our responsibilities for such goods will cease upon them being handed over to your chosen representative.
23.1 If payment of our charges relating to your goods is in arrears, and on giving you three months’ notice, we are entitled to require you to remove your goods from our custody and pay all money due to us. If you fail to pay all outstanding amounts due to us, we may sell or dispose of some or all of the goods without further notice. The cost of the sale or disposal will be charged to you. The net proceeds will be credited to your account and any eventual surplus will be paid to you without interest. If the full amount due is not received, we may seek to recover the balance from you.
24.1 If payments are up to date, we will not end this contract except by giving you three months notice in writing. If you wish to terminate your storage contract, you must give us at least 21 days notice. If we can release the goods earlier, we will do so, provided that your account is paid up to date. Charges for storage are payable to the date when the notice should have taken effect.
The full terms and conditions have been already sent to you via email. Unless agreed otherwise the customer is to pay for any pay and display, Parking Ticket issued or Toll/Congestion Charge(s) applicable.
a) After 5.00 pm Monday to Friday – an additional charge of £29/person/hr will apply.
b) After 5.00 pm Saturday, Sunday, Bank Holidays – an additional charge of £49/person/hr will apply.
Whole agreement These Terms and Conditions together with our quotation are intended to form the whole agreement between us and to prevail over any verbal discussions. Should we mutually agree to any variation of these terms such variation should be confirmed in writing. Any variation however agreed shall never invalidate the remainder of these Terms and Conditions.
Jurisdiction This contract is subject to the laws of England and Wales if our principal place of business is situated in England or Wales, or to the laws of Scotland if our principal place of business is situated in Scotland